Return

Product Return and Exchange Procedure

1. Please make sure that you have read and understood the return policy.

 

  • Please read carefully the policy before submitting a return or exchange
  • Please make sure to follow the instructions for your reason for return or exchange.

    2. All RMA must be filed online.
  • Please fill out the RMA Request Form.
  • EVECARE.com will not accept returns without prior authorization and a RMA number.
  • Once approved you will recieve an email confirming your approval.

    3. Please ship the product to Evecare.com.
  • Please package the product in a box so the product will not be damaged no shipment.
  • Make sure the RMA number is ON the box and the proof of RMA approval is IN the box.
  • Please ship the product to the following address unless otherwise stated in the policy:

    Evecare Order Processing Dept #544
    5300 Beach Blvd Suite 110
    Buena Park, CA 90621



    Return and Exchange Policy

    EVECARE.com offers our customers a 15-day satisfaction replacement, store credit, or refund guarantee on all purchases that follow the return policy.

    To return a product based upon EVECARE.com's replacement/return guarantee, you the customer MUST obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the product (most products have 15 day).


    Returns or Exchanges Due to Medical Conditions
    • Product must be at least 2/3 full upon return
    • Visit to your local dermatologist.
    • Request RMA through the RMA Request Form.
    • Email to returns@evecare.com
      1. Order Number
      2. About your condition.
      3. Doctors / dermotoligist note about the condition
      4. Medical facility address, phone, doctors name
      5. Please wait 2-5 days for RMA approval.
    • Once approved, we will notify you and send our carrier out there to retrieve the product.
    • In the case of an exchange, the product must be the same item.
    • In the case of an exchange, your product will be sent out immediately after approval and difference calculated.
    • In the case of a return, once the product is received, you will be refunded.


    Returns or Exchanges Due to Wrongly Sent or Damaged Items
    • Product must be unopened and unused.
    • Request RMA through the RMA Request Form.
      1. Order Status must be "Complete" for RMA to be issued.
      2. Please wait 2-5 days for RMA approval.
      3. You will receive an email concerning the status.
    • Once approved, we will notify you and send our carrier out there to retrieve the product.
    • If the product has been opened or used, there will be a 15% restocking Fee deducted from your total return cost.
    • In the case of an exchange, the product must be the same item.
    • In the case of an exchange, your product will be sent out immediately after approval and difference calculated.
    • In the case of return, once the product is received, you will be refunded.


    Returns and Exanges due to Other Reasons
    • Product must be unopened and unused.
    • Request RMA through the RMA Request Form.
      1. Order Status must be "Complete" for RMA to be issued.
      2. Please wait 2-5 days for RMA approval.
      3. You will receive an email concerning the status.
    • Once approved, you may ship the product out to us.
    • There will be a 15% restocking Fee deducted from your total return cost.
    • In the case of an exchange, the product must be the same item.
    • In the case of an exchange, your product will be sent out immediately after approval and difference calculated.
    • In the case of a return, Once the product is received, you will be refunded.